Central Station Manager - System/LAN Administrator

The Central Station for Wolverine Security monitored the security and fire detection systems of over 10,000 customers in Michigan.

Responsibilities and Accomplishments:

• Responsible for managing Central Station which included supervision of
  12 employees on 3 shifts. 
• Responsible for the hiring, training and supervision of Central Station staff. 
• Computers were used heavily in this department and include Data General Ademco CAPS, IBM Novell Networked system for dBase III Plus, Lotus 1 2 3, Word Perfect, and BCC accounting software.

After assuming this position, I analyzed the needs of Central Station Department, and designed and implemented procedures to streamline operations and prepared manuals that outlined new and existing procedures and policies.

• Within a few months of joining Wolverine Security, I was asked to assist in the reorganization of other departments.  My involvement in this area included the
  • Service Department,
  • Installation Department,
  • Sales Department,
  • Transfer & Disconnect Department and
  • General Office. 
• After consulting with department managers to determine their needs, I submitted suggestions to improve the efficiency of the department.  After receiving approval, I developed and documented procedures to streamline operations. 
• In order to accomplish our goals, I developed menu driven programs utilizing dBase III Plus to automate asset inventory; scheduling of installations and service orders; scheduling and tracking transfers and disconnects; track and analyze police/fire department dispatches, and scheduling and tracking of sales/new
  installations.

NOTE: Wolverine Security is no longer in business.